Privacy Policy
Last updated: 27 November 2025
DataHeaven.ai is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, purchase our services, or interact with us in any way. We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy regulations.
Company Information & Compliance
Registered Company
Aqua Networks Limited
Company No. 07207169
Registered in England & Wales
Registered Address
20-22 Wenlock Road
London, N1 7GU
United Kingdom
Support
support@dataheaven.aiCompliance Statement
DataHeaven.ai operates in full compliance with GDPR, CCPA/CPRA, and applicable UK data protection law. Our services are designed exclusively for lawful access to publicly available web data. We maintain documented processes for data subject requests, breach notification, and regulatory cooperation.
Acceptable Use
Use of our services is governed by our Responsible Use Policy. Services may only be used for lawful purposes — including public web research, price intelligence, market analysis, and legitimate data collection. Access to private, gated, or password-protected data is strictly prohibited.
KYC / AML Policy
For business accounts and high-volume usage, we may request identity verification and proof of business purpose in accordance with UK anti-money-laundering regulations (Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017). We reserve the right to suspend accounts where verification cannot be completed.
Lawful Usage Limitations
Our services are restricted to activities that comply with the laws of the user's jurisdiction and the terms of the websites being accessed. Automated collection of personal data, circumvention of access controls, and any use intended to harm, defraud, or deceive is strictly forbidden and will result in immediate account termination.
1. Information We Collect
Information you provide to us: When you register or use our services, we may collect your name, email address, billing information (processed by PCI-compliant payment providers), and any support communications you send us. We do not store full card numbers — all payments are handled by secure third-party processors such as Stripe.
Information collected automatically: We collect certain technical data when you access our platform, including your IP address, browser type, device information, operating system, pages visited, session duration, and usage metrics. This helps us maintain security, monitor infrastructure health, and improve reliability.
Information from third parties: We may receive limited data from payment processors, anti-fraud tools, advertising platforms, and analytics providers. This data is used solely for security, compliance, and service quality purposes.
2. How We Use Your Information
- Provide and maintain our proxy infrastructure and related services
- Process payments and manage your account
- Detect and prevent fraud, abuse, and unauthorised access
- Improve platform performance and customer experience
- Send service-related communications, security notices, and updates
- Comply with legal and regulatory obligations
- Ensure ethical and compliant use of our network
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data on the following bases: performance of a contract (delivering the service you purchased); legitimate interest (security, analytics, and service improvement); legal obligation (tax, accounting, and fraud prevention); and consent (cookies and marketing, where applicable).
4. Cookies & Tracking Technologies
We use cookies to enable core website functionality, remember your preferences, analyse performance, and enhance security. You may adjust cookie settings at any time via your browser or our cookie banner. For full details, please see our Cookie Policy.
5. How We Share Your Information
Service providers: We share data with trusted partners — such as cloud hosting, payment processors, analytics tools, and fraud-prevention systems — who process it on our behalf under strict confidentiality agreements.
Legal requirements: We may disclose data to authorities where required by law or necessary to prevent fraud, misuse, security incidents, or illegal activities.
Business transfers: If DataHeaven.ai undergoes a merger, acquisition, or sale, your information may transfer as part of the business assets. We will notify you before this occurs.
6. Data Retention
We retain personal data only for as long as necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce agreements. Logs and technical data may be kept longer for security and fraud-prevention purposes.
7. International Data Transfers
Your information may be processed in countries outside your jurisdiction. Where such transfers occur, we implement appropriate safeguards including GDPR Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and adherence to international privacy standards.
8. Security Measures
We employ administrative, technical, and physical safeguards to protect your data, including encryption in transit and at rest, access controls, multi-factor authentication, intrusion detection, and regular security audits. While no method of transmission is entirely secure, we continuously work to improve our security posture.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data; opt out of marketing; restrict or object to certain processing; and not be discriminated against for exercising these rights.
To exercise any of these rights, contact us at privacy@dataheaven.ai.
10. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date. Continued use of our services after any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@dataheaven.ai or visit dataheaven.ai.