Responsible & Ethical Use Policy

• Compliance-first: We support only activities that comply with applicable laws, regulations, and the Terms of Service of third-party platforms.
• Public data only: Our services are designed exclusively for collecting information that is publicly available and legally accessible.
• Respect for privacy: We do not support activities involving the monitoring, tracking, or identification of individuals without consent.
• Zero tolerance for misuse: We do not permit our services to be used for fraud, deception, unauthorised access, or any harmful behaviour.
• Transparency and accountability: We communicate clearly about what our services can and cannot be used for, and we take action to prevent abuse.
• Ethically sourced IPs: We collaborate only with partners who provide compliant, ethical, and lawfully sourced IP networks.

DataHeaven.ai supports a defined set of legitimate, responsible, and compliant business activities, including:

• Public Data Collection — accessing publicly available, legally permitted data for analysis and research
• Market Research & Competitive Intelligence — understanding market trends using publicly accessible information
• SEO Monitoring & SERP Analysis — verifying search engine performance, rankings, and visibility
• Brand Protection — monitoring misuse of brand assets on publicly visible domains
• Ad Verification — confirming the placement, visibility, and targeting of online advertisements
• Price Comparison & Travel Aggregation — collecting publicly listed prices from online merchants and travel platforms
• Cybersecurity & Fraud Prevention — supporting compliant security monitoring and asset protection
• AI Research & LLM Data Collection — gathering publicly available web content for training and evaluation of AI models

All permitted activities must comply with applicable local laws and the Terms of Service of any website being accessed.

DataHeaven.ai strictly prohibits use of its services for any activity that is illegal, harmful, deceptive, or unethical. This includes but is not limited to:

Fraud & Financial Crime

• Any form of financial fraud, payment fraud, or credit card fraud
• Ad fraud, including generating fake impressions, clicks, or conversions
• Carding, account takeover, or theft of financial credentials
• Money laundering or processing of funds derived from illegal activity

Phishing & Social Engineering

• Hosting, distributing, or directing traffic to phishing pages
• Impersonating companies, individuals, or government bodies
• Harvesting credentials, personal data, or authentication tokens through deceptive means

Spam & Unsolicited Communication

• Sending bulk unsolicited email (spam) or SMS messages
• Operating email harvesting bots or contact-scraping tools
• Creating or distributing junk traffic for any purpose

Malware & Malicious Software

• Distribution, hosting, or command-and-control of malware, ransomware, spyware, or adware
• Drive-by downloads or exploitation of browser vulnerabilities
• Botnets or coordinated malicious infrastructure

Credential Stuffing & Account Abuse

• Credential stuffing, brute-force login attacks, or password spraying
• Automated account creation, bulk registration, or account farming
• Bypassing multi-factor authentication or account verification systems

Circumvention of Platform Protections

• Bypassing CAPTCHAs, bot detection, rate limiting, or anti-abuse controls
• Circumventing IP bans, geo-restrictions, or platform enforcement mechanisms
• Accessing private, gated, authenticated, or paid content without authorisation
• Violating robot exclusion standards (robots.txt) or equivalent directives

Abuse of Third-Party Services

• Violating the Terms of Service of any third-party platform or website
• Generating fraudulent reviews, ratings, or social proof
• Manipulating search engine rankings, social signals, or engagement metrics
• Scalping, ticket fraud, or exploiting limited inventory systems

Privacy Violations & Illegal Surveillance

• Monitoring, tracking, or identifying individuals without explicit consent
• Collecting personally identifiable information in violation of GDPR, CCPA, or applicable law
• Stalking, harassment, or targeted surveillance of individuals
• Building profiles on private individuals without lawful basis

Hacking & Network Attacks

• Unauthorised access to computer systems, networks, or accounts
• Vulnerability exploitation, penetration testing without authorisation, or DDoS attacks
• Port scanning, network mapping, or reconnaissance against third-party infrastructure

Any Other Illegal Activity

• Any activity that violates applicable law in the user's jurisdiction or the jurisdiction of the target system
• Intellectual property infringement, piracy, or counterfeiting
• Human trafficking, child exploitation, or illegal weapons trade

DataHeaven.ai reserves the right to immediately suspend or terminate any account engaged in prohibited activities, without notice or refund, and to report such activity to relevant law enforcement and regulatory authorities.

By using DataHeaven.ai services, you agree to:

• Use our services only for legal, ethical, and permitted purposes
• Comply with all applicable laws and regulations in your jurisdiction
• Respect the Terms of Service of any third-party platforms you access
• Respect robots.txt and published crawling guidelines of websites
• Avoid actions that may harm networks, systems, or other users
• Provide accurate information during registration and any verification process
• Maintain the security of your account credentials
• Promptly notify us of any suspected misuse or security concerns at abuse@dataheaven.ai

You are solely responsible for all actions performed through your account. Ignorance of applicable law or platform terms is not a defence.

DataHeaven.ai may take any of the following actions in response to violations of this policy:

• Formal warning or account review
• Temporary suspension of services
• Permanent account termination without refund
• Blocking of specific IPs, ranges, or traffic patterns
• Reporting incidents to relevant authorities, including law enforcement
• Preservation of logs for investigation and legal compliance
• Civil or criminal referral where warranted
• Refusal of future service

No refunds are provided for accounts terminated due to policy violations. We reserve the right to cooperate with third-party platforms who report abuse originating from our network.

We may update this Responsible & Ethical Use Policy as necessary to reflect changes in legal requirements, industry standards, security practices, or service updates. The updated version will be posted with a new effective date. Continued use of our services constitutes acceptance of the revised policy.

For questions about this policy, compliance concerns, or to report suspected misuse of our infrastructure, please contact us at abuse@dataheaven.ai. For general support enquiries, contact support@dataheaven.ai.